Comunicação pessoal e organizacional - Teoria e Prática, Edições Sílabo, 2007
#Teoria de inteligencia emocional daniel goleman manual
Manual de comportamento organizacional e gestão 6.ª edição. A inteligência emocional nas organizações, Gradiva, 2002Ĭunha, M. Positive and negative reciprocity Mandatory literatureĭaniel Goleman Inteligência Emocional, Temas e Debates, 1999 Identify and recognize the determinants and consequences of reciprocity in human interactions.Ĥ.3.Understand the reciprocity as a transversal element in human relations.Recognize and identify different time and stress management techniques, indicating the contingent advantages of each one.Develop effective communication strategies in terms of verbal and nonverbal behavior according to different contexts.To recognize the personal and social skills as an area of continued development, identifying training and personal work needs to develop the attitudes and skills desired.